Business communications software for SMEs

Customer messages become structured work.

Tappd uses AI to prepare bookings, jobs, records and follow-up from WhatsApp, ready for your business to review.

Book a 20-minute fit call See Tappd in action

Bookings

Booking requests become proposed appointments.

Tappd keeps the customer, service, preferred time, staff or resource and reminder together until the owner confirms the diary change.

Who it is for
Salons, barbers, beauty teams, dog groomers and other appointment-led businesses.
Example
A customer asks on WhatsApp for brows after work. Tappd captures the request, prepares suitable appointment options and a reminder, then waits for the owner to confirm.

Jobs

Quote enquiries stay attached to the job.

Tappd keeps customer messages, site photos, quote context, job updates and payment follow-up in one owner-controlled workflow.

Who it is for
Painters, decorators, exterior cleaners, gardeners, landscapers and other quote-led trades.
Example
A homeowner sends photos asking for an exterior painting quote. Tappd keeps them with the enquiry, drafts the missing questions and tracks follow-up after owner review.

Records

Routine checks become records you can find again.

Tappd turns messages, photos and notes into owner-confirmed local records, reminders and evidence packs for review.

Who it is for
Salons, beauty teams, food businesses and small operators tracking checks, cleaning, patch tests or certificates.
Example
A salon owner photographs a cleaned treatment area. Tappd prepares a dated record and reminder, ready for the owner to confirm and retrieve later.

Publish

Completed work becomes owner-approved follow-up.

Inside Jobs and Bookings, Tappd drafts review requests, Google Business Profile posts and social captions from approved completed work.

Who it is for
Businesses already using Tappd Jobs or Bookings. Publish is a follow-up layer, not a separate product.
Example
A completed decorating job has approved photos and notes. Tappd drafts a review request and Google post; the owner edits or approves before anything is sent.

Tappd workflows

Bookings workflow

One-time setup Paid setup from €149

Scoped to the agreed number and workflow.

Ongoing Tappd from €79/month

Based on the Tappd workflow selected.

Before setup Fit confirmed first

Number, provider and workflow checks come first.

Check my number and workflow fit
20-minute fit call

Start with your number and the work you need to catch.

Give us enough context to understand the workflow. We will use it to respond to this request and confirm whether Tappd fits before any setup begins.

Number and workflow fit About 3 minutes
Do not enter the phone number here. We will check number fit with you directly.
Only if you would prefer a call back.

Your details stay on this page until you choose to open the prepared request in your email app.

01
Owner-controlled

AI prepares the work. Your business confirms what becomes trusted business state.

02
Provider fit checked first

Keeping the known number depends on the current number, provider and verification path.

03
Only the details needed

This brief asks for qualification details only. Product marketing remains a separate, optional choice.

Tappd answers

Tappd is designed to work around the number customers already know where the current number, provider and verification path allow. We check that fit before setup, so this is not a universal number-retention promise.

No new customer app is required. Customers can keep using familiar routes such as calls, WhatsApp and public forms while Tappd organises the workflow for the business.

AI extracts useful details from incoming work and prepares a proposed booking, job, record or follow-up draft. It helps structure the next step; it does not silently turn a proposal into confirmed business truth.

Important outputs stay owner-controlled. The business checks material details before a proposed booking, job decision, record, customer message or Publish draft is confirmed, sent, saved or relied on.

Where enabled, Tappd Memory can carry forward confirmed preferences and business context from real work. The current request and owner decisions take priority, and the business controls what becomes trusted context.

Tappd checks number ownership, the current phone and WhatsApp arrangement, provider requirements and the intended workflow before setup. Configuration is handled as a controlled onboarding step, not presented as instant self-service.